Natel has a very high rate of customer retention and we believe this is a direct result of the quality of our services, support and operations. In support of our quality aims Natel operates a formal Quality System which provides a framework of process control and documentation which manages all aspects of work performance.

Logistics

Natel’s Logistics organization has vast experience in the  transportation of manpower, equipment, tools, and materials both swiftly and efficiently to and from the remotest locations.

Since its days of being involved in various major telecommunications expansion projects throughout the Kingdom of Saudi Arabia, Natel has maintained a large fleet of passenger cars, utility vehicles, light delivery trucks, heavy goods transporters, and a wide range of construction and telecommunications equipment.

In addition to our extensive fleet, we continue to maintain human resources, both in numbers and according to discipline at levels dictated by current and projected works. Natel boasts the particular ability to recruit, train, and mobilize large numbers of personnel at any given time.

Overall, the sheer strength of Natel’s abilities in the field of Logistics is more than adequate to ensure the successful, efficient, and timely execution of all manner of major projects as well as individual tasks.

Quality & Safety

Natel's development and growth has been in close parallel to our commitment to providing the highest quality telecommunications services to our clients. We are an ISO registered company, certified by the British Standards Institute as operating quality management systems in compliance with the requirements of ISO 9002. Our safety record is admirable, and we have executed OSP work efforts with minimal work-related accidents / incidents against a backdrop of almost 17,000,000 man-hours. Corporately, Natel is controlled and managed by a Quality Policy manual. Functionally, Natel has developed and implemented a comprehensive, proactive, systemic and procedural approach to ensuring the quality of its work documented in Internal Quality Process and Standard Operating Procedures.