The National Telecommunication Company Quality Program is governed by comprehensive documentation. Procedures, practices, forms, drawings, and similar documentation and data used by organizations with direct or supportive participation in processes affecting Quality are formally documented and controlled.

All services provided by Natel conform to the requirements specified by the client and/or in accordance with the contract between Natel and the client and/or applicable codes or standards. Each employee is responsible for his input to the procurement, support, delivery, service or management provided.

We are committed to continually improving all services and to maintaining Natel as the Quality leader in our field.

In order to meet our goals we will pursue the following objectives:-

• Provide our clients with only the highest quality services.
• Provide those services on time in the best possible way.
• Provide our clients with the best pricing and value for our services.
• Provide totally open communications with our clients in order to meet the client's needs.
• Provide a system of Continuous Quality Improvement.
• Provide a system of employee involvement, motivation and training.

The quality program has been specifically designed to meet the requirements of International Standard ISO 9002 and to provide the framework to allow accomplishment of our quality objectives and goals.  The Head of Quality Assurance has the authority and responsibility for definition, implementation and maintenance of this quality program.

Natel ISO 9001:200 Certificate